The Business & Operations collection has 11 ready-to-deliver training programmes, including Contract Negotiation (CN001), Negotiation Skills for Managers, Lean Six Sigma, Project Management Basics, Finance for Non-Finance, Customer Service Excellence, Quality Management Systems, Supply Chain Basics and Vendor Management. Each toolkit contains 14 editable Word and PowerPoint files and costs ₹2,999 including GST in India or US$29 elsewhere.
Business and operations programmes need examples that feel like the participants’ own work. Each toolkit includes case studies and a role-play pack that you can adapt to a client’s sector, alongside the slide deck, facilitator guide and participant workbook. The collection covers commercial skills, such as Contract Negotiation and Sales Training Techniques, and operational ones, such as Lean Six Sigma, Quality Management Systems and Supply Chain Basics.
Training companies use these for manufacturing, services and procurement clients; internal L&D teams use them for operations and commercial teams. Most are two-day programmes, delivered under your own brand.
A complete 2-day agile management programme for leaders on the SPRINT framework — adaptive planning, incremental delivery, retrospectives and lean agile metrics. No agile certification needed. 14 ready-to-deliver files.
A complete 2-day contract negotiation programme built on the ANCHOR framework — BATNA, ZOPA, interests, tactics and close memos. 14 ready-to-deliver files.
A complete 2-day Customer Service Excellence programme for leaders of frontline teams, built on the SERVICE model — service standards, empathy, complaint handling, VoC and culture. 14 ready-to-deliver files.
A complete 2-day finance for non-finance programme built on the CENTS framework — the three statements, ratios, budgets and variance, ROI/payback/NPV business cases. 14 ready-to-deliver files.
A complete 2-day Lean Six Sigma programme for leaders on the FLOW framework — DOWNTIME wastes, Value Stream Mapping, 5S, takt time, control charts and DMAIC. 14 ready-to-deliver files.
A complete 2-day Negotiation Skills programme for managers — BATNA, anchoring, PAUSE, SCOPE for internal negotiations and the CLOSE technique — built around each participant's real negotiation. 14 ready-to-deliver files.
A complete 2-day Project Management Basics programme for junior leaders — charter, WBS, RACI, risk register, stakeholder map and RAG reporting, built on participants' own live projects. 14 ready-to-deliver files.
A complete 2-day Quality Management Systems programme for first-line leaders, aligned to ISO 9001:2015 and built on the EXCEL framework — SIPOC, PDCA, 5 Whys, CAPA, cost of quality, audits and Kaizen. 14 ready-to-deliver files.
A complete 2-day sales leadership programme for new sales team leaders, built on the SALES model — pipeline coaching, qualification, objections, deal strategy and sales culture. 14 ready-to-deliver files.
A complete 2-day Supply Chain Basics programme for operational leaders, built on the CHAIN framework — SCOR, Kraljic, TCO, EOQ, bullwhip, Incoterms and resilience — ending in a crisis simulation. 14 ready-to-deliver files.
A complete 2-day programme on evaluating and challenging technology vendors, built on the PARTNER framework — engagement briefs, due diligence scorecards, TCO, negotiation and vendor governance. 14 ready-to-deliver files.
A complete 2-day vendor management programme built on the VISTA framework — Kraljic portfolio strategy, contract literacy, SLA scorecards, risk and escalation, and strategic partnerships. 14 ready-to-deliver files.
The toolkits include Contract Negotiation (CN001), Agile Management Practices for Leaders, Negotiation Skills for Managers, Lean Six Sigma, Project Management Basics, Finance for Non-Finance, Customer Service Excellence, Quality Management Systems, Supply Chain Basics, Vendor Management, Sales Training Techniques and Technology Vendor Conversations, among others.
Yes. All files are editable, so you can replace the case studies and role-play scenarios with examples from a client’s sector, such as manufacturing, retail or financial services, before you deliver.
No. The toolkit is a two-day training programme with a certificate template for participation. It does not confer a Lean Six Sigma belt or any external certification.
Each toolkit costs ₹2,999 including GST in India or US$29 elsewhere, with all 14 editable files downloaded immediately and a GST invoice generated automatically.