Teach ISO 9001 quality management that leaders actually apply on the shop floor, the service desk and the next audit.
The complete EXCEL programme — facilitator guide, slide decks, workbook, case studies, a running Meridian Products scenario and assessments — written by Bodhih Training and ready for you to brand and deliver.
- 2 days · 8 sessions · 14 contact hours, all built around one running case: Meridian Products Limited
- Aligned to ISO 9001:2015, Deming's PDCA, Kaizen and lean, DMAIC and EFQM principles
- Participants build eight real deliverables for their own process — from a SIPOC to a Kaizen A3
- Ends with a Meridian 8D integration simulation that pulls every tool together
Quality Management Systems Trainer Toolkit by Bodhih Training — built on programmes delivered to 2,000+ companies since 2008.
The workshop is on the calendar. The material isn’t.
ISO clauses don't make a workshop
You can recite ISO 9001, but turning seven principles, PDCA, root cause, CAPA, KPIs, auditing and Kaizen into two engaging days for team leaders — not quality specialists — is a serious design job.
Leaders think quality is someone else's job
First-line leaders often see quality as the inspector's problem. You need cases and exercises that show them the cost of failure sits with the people who run the process.
Tools taught, never used
Participants leave knowing what a SIPOC or a 5 Whys is, but never build one for their own work. Without applied outputs, nothing changes after the programme.
Picture the evening before your programme.
Imagine opening Day 1 with Meridian Products Limited, a manufacturer and distributor your participants will live with for all eight sessions. You Establish the seven ISO 9001 quality management principles, then they eXamine their own work — mapping a SIPOC, running a PDCA cycle and seeing what a good SOP looks like.
By the afternoon you're into Control: non-conformance management, 5 Whys, corrective and preventive action, and the four categories of cost of quality. The Hartwell Packaging case lands hard — an inspection-dominated approach, a product recall and lost retail contracts — and the room starts talking about prevention without being told to.
Day 2 is Evaluate and Lead. They design a quality KPI dashboard (the Nexon Call Centre case shows what happens when you measure activity instead of quality), practise internal auditing with document review and process observation, then build a Kaizen A3 and walk the five DMAIC phases. The Meridian 8D simulation ties it all together.
They leave with a Quality Management Action Plan for their own process, and you'll find yourself noticing how quickly 'quality' stops sounding like somebody else's department.
What you will deliver
A complete design, sequenced and timed — so every session has a purpose and every activity lands.
- Framework
- EXCEL — Establish, eXamine, Control, Evaluate, Lead
- Alignment
- ISO 9001:2015, PDCA, Kaizen/lean, DMAIC, EFQM
- Length
- 2 days · 14 contact hours
- Sessions
- 8, with one running case
- Outputs
- 8 deliverables incl. SIPOC, CAPA, KPI dashboard, Kaizen A3
- Audience
- First-line leaders, all sectors
E — Establish quality foundationsDay 1
The seven ISO 9001 quality management principles and what a quality culture looks like in practice.
X — eXamine processes and standardsDay 1
SIPOC process mapping, the PDCA cycle and standard operating procedure design.
C — Control and assure qualityDay 1
Non-conformance management, 5 Whys, corrective and preventive action, and the four categories of cost of quality.
E — Evaluate performance and auditDay 2
Quality KPI dashboard design and internal audit practice — document review, process observation and finding classification.
L — Lead continuous improvementDay 2
Kaizen A3, the five DMAIC phases and sustaining improvements through quality culture.
Meridian 8D integration simulationDay 2
A capstone problem-solving simulation that brings every EXCEL tool together.
Everything for the room. Nothing left to build.
Unlocks the moment you pay. Until then, here is exactly what you will be downloading.
To deliver
- Facilitator Guide — 8 session plans, timings, activities and debriefs
- Main Slide Deck plus a Simple Backup Deck
- Virtual Delivery Guide for online cohorts
For participants
- Participant Workbook — SIPOC, 5 Whys, CAPA, cost of quality, KPI dashboard, audit checklist and Kaizen A3 templates
- Pre-Work Reading on quality principles
- Scenario Pack built around Meridian Products Limited
- Case Studies — Hartwell Packaging, Nexon Call Centre, Meridian MedTech and more
- Quick Reference Cards for EXCEL, PDCA and DMAIC
To measure
- Assessment Instruments — knowledge check and deliverable rubric
- Participant Feedback Form
- Certificate Template
To design & sell
- Training Design Document — objectives, ISO alignment and evaluation plan
- Marketing Toolkit — nomination email, programme-at-a-glance and investment case
What your participants will be able to do
Designed for junior and first-line leaders in any sector; anyone accountable for team or process quality; leaders dealing with recurring quality failures and leaders who want practical ISO 9001 literacy.
- Explain the seven ISO 9001 quality management principles and what they mean for a team leader
- Map a SIPOC for their own process and apply the PDCA cycle and good SOP design
- Manage a non-conformance using 5 Whys root cause analysis and corrective and preventive action
- Calculate cost of quality across its four categories
- Design a quality KPI dashboard that measures quality, not activity
- Plan and practise an internal audit — document review, process observation and finding classification
- Build a Kaizen A3 and lead improvement through the five DMAIC phases
- Leave with a Quality Management Action Plan for their own team
Walk in with data. Walk out with proof.
Trainers who measure before and after design sharper sessions — and get rebooked. AssessAll, our sister assessment platform, has assessments that sit naturally alongside this programme.
Walk in knowing where every participant starts.
Pair Quality Management Systems with an AssessAll assessment. Participants take it before the workshop, so you can tune the emphasis to the room; they retake it afterwards, so you can show the client what actually moved. Better-targeted sessions, and evidence that wins the next booking.
- Lean & Continuous Improvement JudgmentView assessment ↗
- Good Manufacturing Practice and Documentation Assessment for Production, Quality and Packing TeamsView assessment ↗
Nothing quite fits? Create your own assessment on AssessAll, or ask the AssessAll team to build one around this programme’s objectives for you.
That is the design work already done for you — research, session plans, slides, activities and assessments. Spend it facilitating, selling your next programme, or simply switching off.
The honest comparison
| Building it yourself | This toolkit | |
|---|---|---|
| Time to a deliverable programme | 60–120 hours of design | Ready today |
| Session plan with timings | Built from scratch | Included, minute by minute |
| Activities, role plays, cases | Hunted down one by one | Written for this programme |
| Assessment and feedback | Often skipped | Instruments and forms included |
| Virtual delivery version | A second project | Guide included |
| Cost | Your weekends | One payment |
Made for people who stand at the front of the room
Quality and ops-excellence trainers
Add a leadership-level QMS programme to your catalogue that goes well beyond an ISO awareness session.
Manufacturing and service L&D teams
Equip supervisors and team leads with shared quality tools ahead of audits, certification or a prevention-first push.
Consultancies and training firms
Pair QMS implementation projects with a structured two-day programme that makes the new system stick with the people who run it.
18 years in real training rooms, packaged for yours.
Bodhih Training has designed and delivered corporate programmes since 2008 — for first-time managers, sales teams, leadership cohorts and whole organisations. These toolkits are that reach, distilled: the structures, activities and materials that hold up in front of real participants, written so another trainer can pick them up and deliver with confidence.
Three steps from here to the room
- STEP 1
Buy in two minutes
Name, email, pay with UPI, card or netbanking. No account to create.
- STEP 2
Download instantly
Your download page opens at once, and a permanent link lands in your inbox.
- STEP 3
Brand it and deliver
Every file is editable Word or PowerPoint. Add your logo, your examples, and run it.
Prevention beats inspection. Start here.
Everything you need to run two practical days on quality management is ready to download. Brand it, add your sector's examples, and help leaders get it right first time.
Licensed to the buyer to deliver this programme to their own participants and clients, in person or online, and to adapt and brand the material. Reselling or redistributing the files is not permitted.
The rest of the Bodhih family, when you need it
Make the workshop last beyond the room
A workshop is two days; the behaviour change takes months. Jobulary turns assessment evidence into a focused individual development plan (IDP) — a few quarterly objectives built on real work, re-measured honestly. Give every Quality Management Systems participant a plan to carry forward.
IDPs are launching soon — the working demo is free to explore now, no sign-up.
Rather have us deliver it?
If you want Quality Management Systems run for your organisation by Bodhih Training’s own facilitators — in person, live virtual or blended, customised to your context — we deliver it end to end.
solutions@bodhih.com · +91 99000 11601. Building your own facilitation skills? See Bodhih’s Train the Trainer certification.
What buyers say
No ratings yet. Only people who have bought this toolkit can rate it - every buyer gets a one-click rating link a couple of days after their purchase.
What is the EXCEL quality management framework?
EXCEL is the five-pillar structure of this programme: Establish quality foundations, eXamine processes and standards, Control and assure quality, Evaluate performance and audit, and Lead continuous improvement. It is aligned to ISO 9001:2015 and draws on PDCA, Kaizen, lean and DMAIC.
Is this an ISO 9001 lead auditor course?
No. It is a leadership programme that builds practical ISO 9001 literacy and quality management skills for first-line leaders, including internal audit practice. It is not a certified auditor qualification.
Can quality management training be delivered virtually?
Yes. The Virtual Delivery Guide adapts the process mapping, root cause and audit exercises for live online cohorts.
What exactly do I get in the Quality Management Systems trainer toolkit?
14 editable files: Training Design Document, Facilitator Guide, Slide Deck — Simple Backup, Slide Deck — Main, Virtual Delivery Guide, Participant Workbook, Pre-Work Material, Case Studies, Role-Play Scenario Pack, Quick Reference Cards, Assessment Instruments, Participant Feedback Form, Certificate Template, Marketing Toolkit. Word and PowerPoint formats, so you can add your own branding and examples — and a single ZIP to download everything at once.
How much does the Quality Management Systems toolkit cost?
₹2,999 including 18% GST for buyers in India, or $29 for buyers outside India. One-time payment, no subscription, with an automatic invoice.
How and when do I receive the files?
Immediately. Your download page opens the moment payment succeeds, and a permanent download link is emailed to you. The link works from any device without a password.
Can I deliver this programme to my clients and put my own logo on it?
Licensed to the buyer to deliver this programme to their own participants and clients, in person or online, and to adapt and brand the material. Reselling or redistributing the files is not permitted.
How can I measure what participants learn in Quality Management Systems?
The toolkit includes its own assessment instruments and feedback form. For a scored pre- and post-workshop measure, pair it with an assessment from AssessAll, Bodhih's sister assessment platform — for example Lean & Continuous Improvement Judgment or Good Manufacturing Practice and Documentation Assessment for Production, Quality and Packing Teams. If nothing fits, you can build your own assessment on AssessAll or ask the AssessAll team to create one for you.
Can Bodhih Training deliver the Quality Management Systems programme for my organisation?
Yes. Bodhih Training (bodhih.com) can facilitate the programme in person, live virtual or blended, customised to your context. Contact solutions@bodhih.com or +91 99000 11601.
How long is the programme?
2 days · 14 contact hours · blended. The facilitator guide shows how to run it as designed, and the virtual delivery guide adapts it for online sessions.