Refund and cancellation policy
Bodhih Training Solutions Private Limited · Last updatedIn short
Purchases of courses, pathways and Trainer Toolkits on bodhih.org are final and are not refunded, except when you were charged twice, paid but did not receive access or files, or we cannot deliver what you bought. Company seat plans and course licences follow the order form. There are no subscriptions for individuals, so there is nothing to cancel.
Courses and pathways bought by individuals
Access to a course or pathway starts as soon as payment succeeds, so all sales are final and we do not refund a purchase because you changed your mind, did not start, did not finish, or did not pass an assessment.
Before you buy, each course page shows the price, the time it takes, what is assessed and whether a credential is awarded. Please read it, and write to us with any question first.
Trainer Toolkits and other digital products
Toolkits and digital products are delivered as files the moment payment succeeds. Because a downloaded file cannot be returned, they are not refundable after download.
If a file is corrupt or will not open, tell us within 7 days of purchase. We will send a working copy, and if we cannot fix it within 3 working days we will refund you in full.
When we always refund
Whatever you bought, we refund in full when:
- you were charged more than once for the same order;
- payment was taken but the order failed and you did not receive access or the files, and we cannot complete it within 3 working days;
- we withdraw a course or pathway before you have started it, or cannot provide it as described.
Companies: seat plans and course licences
Bodhih LMS seat plans are annual and are governed by your order form or agreement. Unless that document says otherwise, a plan is not refundable part-way through its term.
Course and pathway licences (credits) are not converted back to money. A credit assigned to someone who has not started returns to your pool when you take the assignment back. A credit is used, permanently, when a person starts the course.
Licences activated after an offline payment follow the same rules from the date of activation.
How to ask for a refund
Email solutions@bodhih.com with your order or invoice number, the email address used to buy, and what went wrong. We reply within 2 working days.
Approved refunds go back to the original payment method through our payment provider. Banks usually take 5 to 7 working days to show the credit. Where a GST invoice was issued, we issue a matching credit note.
Cancellation
Individual purchases are one-time payments; there is no subscription and nothing renews, so there is nothing to cancel. Companies can stop a seat plan from renewing by telling us in writing before the renewal date in their order form.
Contact
Bodhih Training Solutions Private Limited, 963, 2nd Floor, 3rd Cross, 1st Block, HRBR Layout, Bengaluru 560043, India. solutions@bodhih.com · +91 99000 11603 · Monday to Friday, 9 AM to 6 PM IST.