Run your short lets on a system, not on memory and late-night messages
The Short-Let Host Operations System gives hosts, co-hosts and small guesthouse owners every file for the whole job: listings, pricing basics, turnovers, cleaners, guest messages, problem guests, reviews, owner reports and the monthly numbers.
- A 17-sheet Host Operations Workbook: bookings with net payout, turnovers, supplies, maintenance, damage claims, reviews and a P and L per unit with occupancy, ADR and RevPAR
- An 8-sheet Unit Economics Calculator for breakeven occupancy, rate and length-of-stay tests and season scenarios
- 4 fillable PDF forms (12 pages): onboarding and listing audit, turnover inspection, incident and damage claim, monthly owner report
- 47 guest messages and scripts, 6 SOPs, agreement discussion sheets and 29 AI prompts with a human review rule
The Short-Let Host Operations System · Bodhih Pro Kits · 197 by Bodhih Training, trainers to 2,000+ companies since 2008.
How do you run a short-term rental like a professional?
Run it as a repeatable loop: check permissions and safety, know each unit's breakeven, keep an honest listing and one calendar, inspect every turnover, message guests from templates with a person on every reply, and close each month with occupancy, ADR, RevPAR and net. The Short-Let Host Operations System from Bodhih Training gives you a file for each step.
Want the full free guide first? Read How to Manage a Short-Term Rental: An Operations Guide for Hosts.
You already feel the problem. Here is what it is costing you.
Busy months that look great and earn less
Gross revenue on the platform dashboard flatters. Once channel fees, turnovers, repairs and fixed costs come off, the star unit is sometimes the weakest. Without a monthly P and L per unit you cannot tell.
Turnovers that depend on one person
One sick cleaner, one missed drain, one unchanged key safe code, and a five-star stay becomes a complaint. Without a checklist, an inspection and a backup, quality rides on luck.
Problems handled on adrenaline
Noise at midnight, extra guests, a broken table, a refund request. Without a ladder and the words ready, it is easy to react, argue or miss the claim window.
Owners who keep calling
If you co-host, owners want clear numbers on time with evidence. Building that report from scratch every month eats the time you should spend on guests.
Picture the next few weeks with the kit open beside you.
Picture next Monday. You open the Host Operations Workbook with your coffee and give it fifteen minutes. The Dashboard shows which turnover still needs a cleaner, which supplies to reorder, which repair has been open too long and which damage claim is close to its deadline.
As you work through the week, every booking lands on one sheet with its net payout, every changeover is inspected and photographed, and every guest message comes from a library you have already edited into your own voice. When a neighbour messages at 23.30, you open the decision card and follow the ladder calmly.
Then imagine the first working day of next month. You change the report month on Settings, check a few rows, and read occupancy, ADR, RevPAR and net per available night for each unit. If you co-host, the Owner Statement is already assembled and you simply add the commentary to the Monthly Owner Report form.
Whether you start with the workbook tonight or the listing audit tomorrow, the kit gives you a file for each step, so you can build the system one unit and one habit at a time.
19 files that do the work for you
The e-book shows you how. The tools make it happen. Here is exactly what you download.
The Short-Let Host Operations System (e-book, PDF)
The guide: methods, worked examples, scripts and exercises
Start here: host operations map
The whole job in eight steps with the file to open at each, your first hour and a 30/60/90 day plan.
Host Operations Workbook
17-sheet workbook: settings, channel fees, unit register with licence and safety alerts, bookings with net payout split by month, turnovers, team and vendor bench, supplies with reorder flags, maintenance, guest issues and damage claims, reviews, monthly P and L per unit with occupancy, ADR and RevPAR, owner statement, trend and three dashboards.
Unit Economics Calculator
8-sheet calculator for one unit: contribution per stay, breakeven nights and occupancy, a rate-by-occupancy profit grid, the cost of short stays and season scenarios with a chart.
New unit onboarding and listing audit
Four-page fillable form: permissions and registration, safety and insurance, set-up and access, then a scored listing audit you repeat every quarter.
Turnover inspection and maintenance request form
Three-page fillable form: a room-by-room turnover inspection with restock counts and the photo set, a pass or fail result, and a maintenance request for anything broken.
Guest incident report and damage claim form
Three-page fillable form: a factual incident report with a timeline, an evidence and costs page, and a calm claim statement ready to paste into a platform resolution request.
Monthly owner report form
Two-page fillable report for co-hosted units: the month's numbers from the Owner Statement sheet, plus commentary, issues, approvals needed and next month's plan.
Guest message and script library
47 ready-to-edit messages and spoken scripts in 6 groups: enquiries, confirmations, check-in, mid-stay, check-out and reviews, problem guests and service recovery, and messages to cleaners, owners and neighbours.
House rules and welcome book template
Editable house rules (one page, applied to every guest equally) and a full welcome book: arrival, Wi-Fi, appliances, safety and emergencies, rubbish, check-out, local guide and a privacy note.
Cleaner and co-host agreement discussion sheets
Two plain-words discussion sheets with decision tables: a cleaner service agreement with a pre-start checklist, and a co-hosting and owner management agreement covering fees, approvals, owner stays, reporting, accounts and exit.
Standard operating procedures pack
6 step-by-step SOPs (turnover clean, restock and stock count, inspection and photo set, emergencies, new booking, monthly close) plus a printable turnover checklist card.
Worked example pack: three units in a busy month
The kit's main forms and sheets completed for one composite case: Thandi Mokoena's three Cape Town units through December, from listing audit to turnover failure, geyser breakdown, noise complaint, damage claim and owner report.
AI prompt pack for hosts
29 tool-agnostic prompts in 7 groups (listing, pricing and calendar, messaging, operations, problems and claims, reviews, owners and growth), each with what to paste in and what to check before you use the output.
Problem guest decision card
Fourteen 'if this, do this' rows for noise, parties, extra guests, lock-outs, damage, refunds and double bookings, plus the five-step escalation ladder.
Host mistakes to avoid
Twenty common and costly mistakes in short-let operations, each with what to do instead.
Short-let rules and platform notes (October 2026)
Dated orientation on permissions, registration, platform fees and policies, EU and UK rules, and what to check in other countries.
30-day set-up and weekly operations calendar
40 events: a 30-day set-up plan, then a Monday operations review each week and monthly closes on days 60 and 90. Import into Google, Outlook or Apple Calendar.
Host operations task board
38 set-up and operations tasks with list, owner, due day, priority and the kit file to use. Import into Trello, Asana, Notion, Planner or Jira.
Chapter by chapter
Each chapter opens with a real situation, gives you a method and ends with something to do today, using the tools in your kit.
- Format
- PDF e-book + XLSX + fillable PDF + DOCX + printable PDF + ICS + CSV
- Files
- 19 files plus a one-click ZIP
- E-book
- 61 pages
- Works with
- Excel, Google Sheets, LibreOffice, Word, Google Docs, Acrobat Reader, Google Calendar, Outlook, Apple Calendar, Trello, Asana, Notion
- Best for
- Hosts, co-hosts, homestays, guesthouses and small B&Bs or hotels running 1 to 20 units or up to about 40 rooms
- Currency
- Any: type your currency code on Settings
The Host Who Runs on Memory
Why a short-let business needs a method rather than a memory, and the eight-step operations loop on one page.
The Numbers Behind a Short Let
Occupancy, ADR, RevPAR and net per available night, contribution per stay and breakeven occupancy for every unit.
A Listing That Tells the Truth Well
An honest, specific listing: the eight-line audit, titles, photos, the first lines, amenities and fair, firm house rules.
Channels, Calendar and Pricing Basics
Channels, direct bookings, channel managers and PMS in plain words, one master calendar, and the pricing basics every operator needs.
The Turnover System
Turnovers as a small production line: schedule, photograph, clean to a checklist, restock, inspect and release, with room status codes.
Supplies, Maintenance and Your Vendor Bench
Par levels and weekly counts, maintenance logged by priority with safety first, and a vendor bench with backups and certificates.
Guest Messaging and Check-In
A message for every moment of a stay, automation with a person on every reply, check-in methods, security and guest data.
House Rules, Problem Guests and Damage Claims
The problem guest ladder for noise, parties and extra guests, damage claims with evidence and deadlines, cancellations and refunds.
Reviews and Service Recovery
Reading reviews as service gaps, replying calmly, fixing causes and recovering well when something goes wrong.
Safety, Rules, Insurance and Tax
Safety basics, the principles of short-let regulation, insurance and tax, with specifics kept in a dated sheet.
Co-Hosting, Owners, SOPs and AI
Co-hosting and owner agreements, monthly owner reports, standard operating procedures, adding units and using AI with human review.
The Calm Monday
What a calm Monday looks like when the system holds the details.
Not just reading. Tools you will actually open again.
E-book
- The Short-Let Host Operations System e-book: about 9,900 words, ten chapters, six diagrams, a monthly close checklist and a glossary
Start here
- 00-Start-Here-Host-Operations-Map: the whole job in eight steps with the file for each, your first hour and a 30/60/90 day plan
Spreadsheets
- Host Operations Workbook (17 sheets): settings, channels, units with licence and safety alerts, team and vendors, bookings, turnovers, supplies, maintenance, guest issues and claims, reviews, monthly P and L, owner statement, trend and three dashboards
- Unit Economics Calculator (8 sheets): per-stay contribution, breakeven, rate by occupancy grid, length of stay and season scenarios
Fillable PDF forms
- New unit onboarding and listing audit (4 pages)
- Turnover inspection and maintenance request form (3 pages)
- Guest incident report and damage claim form (3 pages)
- Monthly owner report form (2 pages)
Word templates
- Guest message and script library (47 messages and scripts)
- House rules and welcome book template
- Cleaner and co-host agreement discussion sheets
- Standard operating procedures pack (6 SOPs and a printable turnover checklist card)
- Worked example pack: three units in a busy month
- AI prompt pack for hosts (29 prompts)
Cheat sheets
- Problem guest decision card (14 situations and the escalation ladder)
- Host mistakes to avoid (20 mistakes and what to do instead)
- Short-let rules and platform notes, dated October 2026
Calendar and task board
- 30-day set-up and weekly operations calendar (40 events, ICS)
- Host operations task board (38 tasks, CSV for Trello, Asana, Notion, Planner or Jira)
When you have worked through it, you will be able to…
Every outcome is practised with a worked example and a tool, not just described.
- You will be able to work out occupancy, ADR, RevPAR and net per available night for every unit, every month
- You will be able to calculate each unit's breakeven occupancy before you commit to a lease or a new owner
- You will be able to audit and improve a listing in under an hour, and repeat it every quarter
- You will be able to run turnovers to a written standard with an inspection, a photo set and a backup cleaner
- You will be able to answer guests quickly from edited templates, with a person reading every reply
- You will be able to handle noise, parties, extra guests and damage step by step, and file claims before the deadline
- You will be able to send owners a clear monthly report with evidence
- You will be able to use AI tools for drafting and analysis while keeping guest data safe and decisions human
Know your starting point. Prove your progress.
People who measure before and after improve faster and can show it. AssessAll, our sister assessment platform, has AI-graded assessments that pair with this kit. Take one now, work through the kit, then re-take it.
Small Business Operating Decision Assessment for Shop, Service and Studio Owners
Take the assessment →AssessAll assessmentCustomer Interaction Judgement — Contact Centre
Take the assessment →AssessAll assessmentTravel & Hospitality Account Readiness — Contact Centre
Take the assessment →JobularyHow a Jobulary development plan works
Make it a growth plan →A taste of Chapter 1
Every booking passes through the same filter. Start with what the guest pays: the nightly rate times the nights, plus any cleaning fee. Take off the channel's commission or host fee and any card processing. Take off the turnover: cleaner, supplies, linen and laundry. Take off variable costs while someone is in the unit, such as extra electricity and water. What is left is the contribution from that stay. Contributions from all the stays in a month must first cover the fixed costs, the ones you pay whether anyone stays or not: rent to a landlord, base utilities, internet, insurance, software, licences and levies, and a monthly reserve for repairs and replacements. Only after that is there profit. If you co-host, the management share comes off before the owner sees anything.
The honest comparison
| Free templates and typical advice | This kit | |
|---|---|---|
| Numbers | A booking list or a revenue total | Net payout per booking split by month, P and L per unit with occupancy, ADR, RevPAR and net per available night |
| Turnovers | A cleaning checklist | Schedule with alerts, checklist card, inspection form, photo standard, re-clean rule and cleaner terms |
| Guest messages | A handful of generic templates | 47 messages and scripts including noise, parties, damage, refunds, lock-outs and double bookings |
| Problems and claims | Advice to 'stay calm' | A decision card, an escalation ladder, an incident form, a claim statement builder and deadlines calculated |
| Owners | Write a report from scratch | An Owner Statement sheet, a report form and an agreement discussion sheet |
| Rules | Undated advice for one country | Principles for any country plus a dated sheet with what to check where you are |
Made for you if…
- Hosts running one to twenty short-let or holiday-rental units
- Co-hosts and small property managers running units for owners
- Homestay and guesthouse owners
- Bed-and-breakfast and small hotel owners and managers with up to about 40 rooms
- Hosts adding their second or third unit who want systems first
- Assistants and team members who need a written way of doing the work
Probably not for you if…
- Landlords managing long-term tenancies (see The Rental Property Management System)
- Anyone looking for a promise of occupancy or income: this kit gives you methods and tools, not forecasts
- Large hotels that already run a full property management and revenue team
Built by trainers, tested in real rooms.
Bodhih Training has designed and delivered corporate programmes since 2008. Bodhih Pro Kits package what works in those workshops into a guide plus the exact tools we use, so you can apply it the same day without a facilitator in the room.
From here to using it in three steps
- STEP 1
Tap Get the kit
Name, email and country. UPI, card or netbanking in India; international cards everywhere else. No account to create.
- STEP 2
Download instantly
Your download page opens at once, with every file and a one-click ZIP. A permanent link lands in your inbox too.
- STEP 3
Open the first tool
Start with the quick-start chapter, then the main spreadsheet or planner. Most buyers use something from the kit the same day.
Build the system once, then let it carry the busy months
Open the workbook, type your units and next week's bookings, and see your operation on one screen. Whether you start with the turnover checklist tonight or the listing audit tomorrow, each file is ready for you to use today.
Personal licence for the buyer's own use (and use with your own team, cleaners and owners where the kit says so). Please don't share or resell the files. Team and company licences: solutions@bodhih.com.
What buyers say
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The Bodhih family, when you are ready for more
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AssessAll
250+ AI-graded assessments to measure skills and earn verified credentials.
Jobulary
Individual development plans that start from evidence and stay yours.
Bodhih Training
Run this topic as a live workshop for your team, in person or online.
Pewple
Book a vetted coach for career, leadership or communication. Pay per session.
Bodhih.org pathways
Certification pathways in Applied AI, Workplace English and management.
The Short-Let Host Operations System: FAQs
Read the free guideAlready bought? Resend my linkDoes the kit work outside the US or UK?
Yes. The method works anywhere, the workbook and calculator use any currency you type on Settings, and the sample case is set in Cape Town. Country rules are kept in one dated sheet that tells you what to check where you are.
Do I need Airbnb, Booking.com or a channel manager to use it?
No. The kit is platform-neutral. You type each channel's fee rate on the Channels sheet, and the workbook handles any mix of platforms and direct bookings. Chapter 3 explains channel managers and PMS in plain words so you can decide whether you need one.
How do I calculate occupancy, ADR and RevPAR for a holiday rental?
Occupancy is nights sold divided by nights available. ADR is accommodation revenue divided by nights sold. RevPAR is accommodation revenue divided by nights available. The workbook calculates all three per unit every month, splitting stays that cross a month end by nights.
How do I handle a problem guest?
Climb a ladder only as far as you need: remind, request, call, then the platform's support, and the emergency services straight away if anyone is in danger. Keep everything in writing on the platform. The decision card and the message library give you the first step and the words for each common situation.
How do I make a damage claim that succeeds?
Photograph the unit before and after every stay, keep receipts or quotes, ask the guest first through the platform and file before the platform's deadline. The incident and claim form builds the evidence list and a four-part statement, and the workbook calculates each claim deadline.
I manage units for owners. Is that covered?
Yes. Chapter 10, the co-host agreement discussion sheet, the Owner Statement sheet and the Monthly Owner Report form cover fees, approvals, owner stays, reporting and exit. The discussion sheet is a starting point for a lawyer to formalise, not a contract.
Is this legal, tax or safety advice?
No. It is educational operating guidance. Registration, licensing, tax, insurance, safety and data protection rules differ by country and city and change often. Check the official sources, your accountant, your lawyer and qualified safety professionals before you act.
Does the kit promise more bookings or income?
No. It gives you methods and tools to run operations well and to see your real numbers. Results depend on your market, your units, the rules where you are and many things outside anyone's control.
How can I measure my starting point?
If you want to measure your starting point, AssessAll offers related assessments sold separately: the Small Business Operating Decision Assessment for Shop, Service and Studio Owners, the Customer Interaction Judgement: Contact Centre and the Travel and Hospitality Account Readiness: Contact Centre. They are useful for you or a team member who handles guest contact.
How do I turn this into a development plan for my team?
Use the kit's 30/60/90 day plan for the operations, and if you want a structured plan for the people doing the work, Jobulary shows how to turn skills gaps into a development plan. See jobulary.com/how-it-works.
How much does The Short-Let Host Operations System cost?
₹1,299 including 18% GST for buyers in India, or $34 for buyers outside India. One-time payment, no subscription, with an automatic invoice.
How do I get the files after paying?
Instantly. Your download page opens the moment payment succeeds, and a permanent download link is emailed to you. Download each file separately or everything in one ZIP.
What software do I need?
Any of the usual tools: Excel or Google Sheets for spreadsheets, Word or Google Docs for templates, Adobe Acrobat Reader, Preview, Xodo or GoodNotes for the fillable PDFs, and Google, Outlook or Apple Calendar for the calendar plan.
Can I get a refund?
Because it is a digital download, kits are not refundable once downloaded. We always refund a duplicate charge or a failed delivery, and if a file is corrupted and we cannot fix it within 3 working days. Full terms: bodhih.org/refunds.
Can my company buy this for a team?
Yes. Team and company licences, and workshops on this topic run by Bodhih Training, are available. Write to solutions@bodhih.com or call +91 99000 11601.
