Build a quality system your people actually run, from first process map to stage 1 audit
A complete quality management toolkit for operations managers, quality leads and owners of businesses with 10 to 500 people: the method, the workbook, the forms, the procedures and the exact words, organised as a twelve-week build written to ISO 9001:2026 ideas in plain language.
- A 10-chapter e-book teaching a twelve-week build, with one composite 60-person manufacturer running through every chapter
- The Quality System Workbook: 16 sheets covering settings, process register, document master, risks, training matrix, suppliers, calibration, NCR and CAPA log, audits, complaints, KPIs, management review inputs and two dashboards
- 5 fillable PDF forms and 6 Word templates, including a quality manual template, 9 procedures, 38 messages and scripts and 28 AI prompts
- A Start Here map, decision cards, dated standards and certification notes, a Cost of Poor Quality Calculator, an 80-event calendar and a 70-task import file
The Quality Management Starter System · Bodhih Pro Kits · 182 by Bodhih Training, trainers to 2,000+ companies since 2008.
How do I set up a quality management system from scratch?
Agree your scope and the cost of poor quality, map your business as processes with owners, write a short policy with measurable objectives, control documents, start a nonconformance and corrective action routine, then bring suppliers, calibration, complaints, KPIs, internal audits and management review into one loop. The Quality Management Starter System from Bodhih Training gives you a file for each step.
Want the full free guide first? Read How to Implement a Quality Management System, Step by Step.
You already feel the problem. Here is what it is costing you.
A customer wants a certificate by next year
The letter arrives, someone is named quality manager, and nobody knows what a working system looks like. The temptation is to buy a 60-page manual that describes another company.
Paper for the auditor
Generic procedures that nobody on the floor recognises, forms nobody fills in, and records written the night before the audit. The gap between the binder and the floor is where the first audit finding lands.
The same problem keeps coming back
Parts get re-machined and shipped, the customer gets a credit note, and three months later it happens again. Containment and correction are happening; corrective action is not.
Nobody knows what poor quality costs
Scrap, rework, sorting at the customer and expediting are spread across five budgets. Without one number, quality stays a cost centre and the managing director stays polite but absent.
Instruments, suppliers and documents drift
A micrometer that was dropped and adjusted by hand, a single-source supplier nobody has evaluated, three versions of a set-up sheet at one machine. Each is small until it reaches a customer.
AI tools without rules
People are already drafting procedures and analysing complaints with AI tools. Without a review rule and a data rule, root causes and customer drawings end up where they should not.
Picture the next few weeks with the kit open beside you.
Picture the first Monday. Instead of opening a downloaded manual, you open the Settings sheet and type your company, your scope sentence and four targets. By lunchtime the Cost of Poor Quality Calculator has turned scrap, rework and returns into one annual figure, and the managing director has asked for the first management review date.
Now it is week five. As you announce the stop-and-tag rule with the script from the library, a red tag appears on the first doubtful batch within a day. The NCR and CAPA Log counts days open, the root cause card tells you whether to reach for five whys or a fishbone, and the first corrective action has a problem statement in numbers.
Imagine week ten. You follow one batch through the process with the audit checklist, write the evidence by document and record, and agree the facts at the closing meeting. The findings drop onto the Audit Findings sheet, the Dashboard shows three months of first pass yield and on-time delivery, and the management review pack builds itself from the workbook.
And then the certification enquiry. Whether you send it this quarter or after another three months of records, you send it with a process map, a signed policy, a live calibration register, closed corrective actions and a review record that shows decisions. Open the Start Here map and the first hour is already planned.
19 files that do the work for you
The e-book shows you how. The tools make it happen. Here is exactly what you download.
The Quality Management Starter System (e-book, PDF)
The guide: methods, worked examples, scripts and exercises
Start here: quality system map
The whole job as twelve weeks with the file to open at each step, your first hour, a 30/60/90 day use plan and the matching AssessAll and Jobulary links.
Quality System Workbook
16-sheet workbook: settings, process register, document master list, context and risk register, training matrix, supplier register with weighted scores, calibration register, NCR and CAPA log, audit programme and findings, complaint log, monthly KPI tracker, management review inputs and two dashboards with charts.
Cost of Poor Quality Calculator
Six-sheet calculator: your scrap, rework, returns, inspection and prevention hours as one annual figure in four categories, failure cost as a share of sales, and what a planned reduction is worth against the prevention spend it needs.
Process definition sheet
Two-page fillable sheet that defines one process the way an auditor and a new joiner both need it: purpose, owner, inputs, outputs, who, with what, how, measures, risks and the records it leaves.
Nonconformance report and corrective action request
Four-page fillable form: the nonconformance report (what, where, how much, containment, disposition) and the corrective action request (problem statement, five whys, fishbone categories, actions, verification and effectiveness check).
Internal audit checklist and report
Four-page fillable pack for one process audit: the audit plan and opening meeting, a process-based checklist written in plain words with space for evidence, the findings sheet and the one-page audit report.
Management review record
Three-page fillable record of a management review: attendance and inputs with the numbers from the workbook, the discussion of each input, and the outputs (decisions, actions, resources) with owners and dates.
Supplier evaluation form
Three-page fillable form: initial approval questionnaire and risk rating for a new supplier, the periodic performance scorecard that feeds the Supplier Register, and the decision and feedback record.
Quality manual template (lean, process-based)
A short, process-based quality manual template in plain words: context, scope, process map, policy, roles and authorities, how each requirement area is met and where the evidence lives. Bracketed prompts throughout; about 8 to 12 pages when filled in.
Procedure template pack
9 ready-to-adapt procedures in one consistent shape (purpose, scope, responsibilities, numbered method, records, revision history): document and record control, nonconformance and corrective action, internal audit, supplier control, complaints, management review, competence, calibration and contract review.
Quality message and script library
38 ready-to-edit messages and spoken scripts in 7 groups: system launch, process owners and documents, supplier letters, NCR and CAPA moments, audit notices and scripts, customer complaints, certification body enquiries and management review.
Quality policy, objectives, roles and 12-week plan
The direction document in three parts: a quality policy in plain words with measurable objectives, a one-page roles and authorities table the MD can approve, and the week-by-week implementation plan (theme, who, what happens, evidence of done) with the road from week 12 to certification.
Worked example pack: Arcline Precision Components
The kit's main forms and decisions shown completed for one composite case: a 60-person machining company building its system in twelve weeks, a customer complaint that became NCR-0042 and CAPA-0017, the first internal audit and the first management review, with the numbers.
AI prompt pack for quality management
28 tool-agnostic prompts grouped by the steps of building and running a quality system, each with what to paste in and what to check before you use the output.
Quality decision cards: root cause chooser, audit day, mistakes to avoid
Three one-page cards: which root cause tool to use for which problem (if X, use Y) with three tests of a root cause; the audit day card with before, during, after and grading; and twelve ways quality systems fail with what to do instead, five warning signs in the first 90 days and the service and software translations.
Standards and certification notes, October 2026
Dated reference: the ISO 9001:2026 edition and transition, related standards, how certification works, IAF MD 5 audit time by headcount, cost drivers, accreditation bodies by country and what to check.
12-week implementation calendar plus the annual cycle
80 calendar events: the twelve-week build week by week, then the running cycle for the rest of year one (Monday ten minutes, month-end KPIs, audits, management reviews, effectiveness checks, stage 1 and stage 2). Import into a new calendar and move to your dates.
Implementation task board import
70 implementation tasks as a CSV ready to import into Trello, Asana, Notion, Planner or Jira, with theme, week, file to open, owner and due date.
Chapter by chapter
Each chapter opens with a real situation, gives you a method and ends with something to do today, using the tools in your kit.
- Format
- PDF e-book + XLSX + fillable PDF + DOCX + printable PDF + ICS + CSV
- Files
- 19 files plus a one-click ZIP
- E-book
- 60 pages
- Workbooks
- 16-sheet Quality System Workbook and 6-sheet Cost of Poor Quality Calculator, with sample data, formulas and dashboards
- Works with
- Excel, Google Sheets, LibreOffice, Word, Google Docs, Acrobat Reader, GoodNotes, Google Calendar, Outlook, Apple Calendar, Trello, Asana, Notion, Planner, Jira
- Best for
- Manufacturing, distribution, food, service, clinic and software businesses of 10 to 500 people, in any country and currency
Why Quality Systems Fail, and the Shape of One That Works
Four failure modes, the process approach and plan-do-check-act, and a system in three layers: direction, processes and evidence.
Map the Business as Processes
A one-page process map, process definitions with owners using the turtle view, context, interested parties, risks and a scope sentence.
Policy, Objectives and Roles
A policy in under 150 words that each team turns into two concrete actions, measurable objectives and a signed roles page.
Documents People Actually Follow
One master list, a numbering scheme a supervisor can explain, records with retention, superseded copies collected and competence shown by evidence.
From Enquiry to Delivery
Contract review, design in brief, controlled conditions, the inspection and test plan and calibration you can trust.
Nonconformance and Corrective Action
The stop-and-tag rule, containment versus correction versus corrective action, and a five-step CAPA with an effectiveness check.
Suppliers You Can Rely On
Classify suppliers by impact and ease of switching, approve before ordering, inspect what arrives and score every year.
Complaints, KPIs and the Cost of Poor Quality
Same-day complaint handling, four monthly KPIs, the cost of poor quality and a Pareto view of where to start.
Internal Audits and Management Review
A risk-based audit programme, show-me questions, findings in three sentences and a management review that produces decisions.
Certification, AI and Keeping the System Alive
How certification works and what drives cost, where AI helps and where a person decides, services and software, and the annual cycle.
Not just reading. Tools you will actually open again.
E-book
- The Quality Management Starter System: introduction, 10 chapters, conclusion, 1 appendix and 6 hand-drawn figures (PDF)
Start here
- 00-Start-Here-Quality-System-Map: the twelve weeks with the file to open at each step, your first hour and a 30/60/90 day use plan
Spreadsheets
- Quality System Workbook (16 sheets): Start here, Settings, Process Register, Document Master, Context and Risks, Training Matrix, Supplier Register, Calibration Register, NCR and CAPA Log, Audit Programme, Audit Findings, Complaint Log, KPI Tracker, Management Review Inputs, Dashboard and KPI Chart
- Cost of Poor Quality Calculator (6 sheets): failure and prevention costs in four categories, share of sales, a scenario and a what-if view of planned reductions
Fillable PDF forms
- Process definition sheet: purpose, owner, inputs, outputs, who, with what, how, measures, risks and records
- Nonconformance report and corrective action request: containment, disposition, problem statement, five whys, fishbone, actions, verification and effectiveness
- Internal audit checklist and report: plan, opening meeting, process-based checklist, findings and one-page report
- Management review record: inputs with the numbers, discussion and decisions with owners and dates
- Supplier evaluation form: initial approval questionnaire, periodic scorecard and decision record
Word templates
- Quality manual template: lean, process-based and written in your own words
- Procedure template pack: 9 procedures covering documents and records, nonconformance and CAPA, internal audit, suppliers, complaints, management review, competence, calibration and contract review
- Quality message and script library: 38 messages and scripts for launch, documents, suppliers, NCR and CAPA, audits, complaints, certification bodies and management review
- Quality policy, objectives, roles and 12-week plan: a policy your MD signs, a roles and authorities page and the week-by-week plan
- Worked example pack: one composite 60-person machining company from complaint to closed CAPA, first internal audit and first management review
- AI prompt pack for quality management: 28 prompts, each with what to paste in and what to check before you use the output
Cheat sheets
- Quality decision cards: root cause tool chooser, audit day card and mistakes to avoid with service and software translations
- Standards and certification notes, dated October 2026: the 2026 edition and transition, related standards, audit time, cost drivers and accreditation bodies by country
Calendar and import
- 12-week implementation calendar plus the annual cycle (ICS): 80 events
- Implementation task board (CSV): 70 tasks for Trello, Asana, Notion, Planner or Jira
When you have worked through it, you will be able to…
Every outcome is practised with a worked example and a tool, not just described.
- Agree a scope sentence and put a cost of poor quality figure in front of your managing director in the first week
- Map your business as processes with named owners and one measure each, using a one-page definition sheet
- Write a short quality policy, measurable objectives and a roles page that people can explain in their own words
- Control documents and records with one master list, a numbering scheme and review dates the workbook tracks
- Run nonconformances to verified corrective action with a numeric problem statement, a chosen root cause tool and an effectiveness check
- Approve, inspect and score suppliers in proportion to their risk, and keep every measuring instrument on a calibration register
- Track four monthly KPIs, plan and run internal audits and chair a management review that produces decisions
- Compare certification bodies on the same basis and prepare for stage 1 and stage 2 with three to six months of records
Know your starting point. Prove your progress.
People who measure before and after improve faster and can show it. AssessAll, our sister assessment platform, has AI-graded assessments that pair with this kit. Take one now, work through the kit, then re-take it.
A taste of Chapter 6
Containment stops the bleeding: quarantine, sort, recall. Correction fixes this instance: rework, replace, credit. Corrective action removes the cause so it does not come back. It is common to do the first two and call it the third. The NCR form has a separate box for each, so that "re-machined and shipped" cannot be mistaken for a closed problem. Before any form, a rule: anyone who sees anything doubtful stops, tags it red and tells a supervisor, without penalty. Arcline announced it with the floor script in the message library, painted a hold area by the inspection bench and bought a box of red tags. In the first fortnight the NCR count went from zero to eleven. That is not the system getting worse. That is the system switching on.
The honest comparison
| Free templates and typical advice | This kit | |
|---|---|---|
| Starting point | A downloaded 60-page manual and 24 generic procedures | A scope sentence, a cost of poor quality figure and a process map drawn with your own people |
| Documents | Procedures written for the auditor | 9 short procedures in one shape, a master list with review dates and a point-of-use test |
| Problems | Re-work it, ship it and move on | Stop-and-tag rule, separate containment, correction and corrective action, root cause tool chooser and effectiveness checks |
| Suppliers | Buy from whoever always supplied | Classification by impact and ease of switching, approval before ordering, scorecards and supplier letters |
| Measurement | A blank KPI table | Four KPIs against targets on Settings, an NCR trend, a cost of poor quality calculator and a live dashboard |
| Audits and review | A checklist copied from the standard | A risk-based programme, show-me questions, findings in three sentences and a review record with decisions |
| Certification and AI | Not covered, or out of date | Dated notes on the 2026 edition, audit time and accreditation by country, plus AI prompts with human review rules |
Made for you if…
- Operations, plant and site managers who have just been asked to get the company certified
- Quality managers and quality leads building or rebuilding a system in a small or mid-size company
- Owners of manufacturing, distribution, trading, food, service and clinic businesses with 10 to 500 people
- Purchasing and warehouse leads who need supplier approval, incoming inspection and scorecards that hold up
- Service and software teams whose customers now send supplier quality questionnaires
- Companies in India, the UK, the US, the Gulf, Singapore, the Philippines, Africa and Australia, in any currency
Probably not for you if…
- Anyone looking for the text of ISO 9001: the kit describes requirements in its own words, and you buy the standard from ISO or your national standards body
- Companies needing a sector scheme such as IATF 16949, AS9100 or ISO 13485 in full: the kit builds the ISO 9001 base those schemes sit on, not the sector extras
- Readers wanting help writing SOPs or planning projects: Run It Like a System and The Project Playbook cover those; this kit goes deep on the quality system
Built by trainers, tested in real rooms.
Bodhih Training has designed and delivered corporate programmes since 2008. Bodhih Pro Kits package what works in those workshops into a guide plus the exact tools we use, so you can apply it the same day without a facilitator in the room.
From here to using it in three steps
- STEP 1
Tap Get the kit
Name, email and country. UPI, card or netbanking in India; international cards everywhere else. No account to create.
- STEP 2
Download instantly
Your download page opens at once, with every file and a one-click ZIP. A permanent link lands in your inbox too.
- STEP 3
Open the first tool
Start with the quick-start chapter, then the main spreadsheet or planner. Most buyers use something from the kit the same day.
Your next audit, complaint or customer questionnaire is coming. Have the system ready.
Open the Start Here map, type your settings into the Quality System Workbook and put your cost of poor quality on one page. Whether you begin with the e-book this evening or the process map with your team tomorrow, the first hour is already planned.
Personal licence for the buyer's own use (and use with your own team or clients where the kit says so). Please don't share or resell the files. Team and company licences: solutions@bodhih.com.
What buyers say
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Jobulary
Individual development plans that start from evidence and stay yours.
Bodhih Training
Run this topic as a live workshop for your team, in person or online.
Pewple
Book a vetted coach for career, leadership or communication. Pay per session.
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Certification pathways in Applied AI, Workplace English and management.
The Quality Management Starter System: FAQs
Read the free guideAlready bought? Resend my linkHow do I set up a quality management system for a small business?
Start with a scope sentence and the cost of poor quality, then map your processes with owners, write a short policy and objectives, control documents and begin a nonconformance and corrective action routine. Add suppliers, calibration, complaints, KPIs, internal audits and management review over the following weeks. The kit sets this out as a twelve-week plan with a file for each step.
How long does ISO 9001 certification take?
It depends on your size, complexity and starting point. The kit's plan uses twelve weeks to build the system, and many small companies then need three to six months of records, such as audits, a management review and KPIs, before the stage 2 audit. Your certification body will confirm its own timing.
Is the kit written for ISO 9001:2026?
Yes. ISO 9001:2026 was published in September 2026, and the kit follows its ideas, described in plain words, including quality culture, risks and opportunities handled separately and change management. The dated standards sheet covers the edition and transition as at October 2026. The kit does not reproduce the standard's text; buy a copy from ISO or your national standards body.
What is the difference between correction and corrective action?
Correction fixes the problem in front of you, for example reworking or replacing the parts. Corrective action removes the cause so the problem does not return, and it needs a root cause, actions, verification and an effectiveness check. The kit's NCR form keeps containment, correction and corrective action in separate boxes.
Which quality KPIs should a small company track?
Four is enough to start: first pass yield, on-time delivery, cost of poor quality as a share of sales, and complaint rate. The KPI Tracker compares each month against the targets you set on the Settings sheet, and the Dashboard shows the trend for your management review.
Does it work for service, software or clinic businesses?
Yes. The requirements are the same and the examples change: a checklist with photographs instead of a control plan, a definition of done instead of final inspection, a referral-to-discharge process map instead of a machining line. The mistakes card includes a service and software translation table.
Is this a certification or legal advice?
No. The kit is educational: it helps you organise and run a quality system in your own words. Your certification body decides certification, and for legal, regulatory or safety questions check the official source, your national safety regulator, a qualified safety professional and your advisers.
How do I measure my starting point?
AssessAll offers assessments that match this kit: Lean & Continuous Improvement Judgment, Flowcharts & Process Logic, and Audit & Assurance Professional Judgment. Take one before you start and again after the first audit cycle. They are separate products, not included in the kit; links are on the Start Here map.
How do I turn this into a development plan for my process owners?
Use the Training Matrix to record the competence each role needs and where the gaps are, then turn the gaps into a plan. Jobulary shows how a development plan works if you want a structured way to build and track one for yourself or your team.
Can I use AI tools to write the quality manual?
AI tools can help draft definition sheets, shorten procedures, brainstorm a fishbone and summarise an anonymised NCR log. A named person must decide root causes, dispositions, approvals, audit grades and review decisions, and confidential drawings or personal data should not go into tools your company has not approved. The prompt pack has 28 prompts with checks for each.
How much does The Quality Management Starter System cost?
₹1,299 including 18% GST for buyers in India, or $34 for buyers outside India. One-time payment, no subscription, with an automatic invoice.
How do I get the files after paying?
Instantly. Your download page opens the moment payment succeeds, and a permanent download link is emailed to you. Download each file separately or everything in one ZIP.
What software do I need?
Any of the usual tools: Excel or Google Sheets for spreadsheets, Word or Google Docs for templates, Adobe Acrobat Reader, Preview, Xodo or GoodNotes for the fillable PDFs, and Google, Outlook or Apple Calendar for the calendar plan.
Can I get a refund?
Because it is a digital download, kits are not refundable once downloaded. We always refund a duplicate charge or a failed delivery, and if a file is corrupted and we cannot fix it within 3 working days. Full terms: bodhih.org/refunds.
Can my company buy this for a team?
Yes. Team and company licences, and workshops on this topic run by Bodhih Training, are available. Write to solutions@bodhih.com or call +91 99000 11601.
