Training for IT services and GCCs: AI engineering, client communication and new managers
By Bodhih Training Solutions, Bengaluru · UpdatedThe short answer
IT services firms and global capability centres usually need three things at once: engineers who can build with large language models, people who are easy to understand on calls with global clients, and new managers promoted from technical roles. Bodhih covers these with LLM Engineering and Applied AI/ML Practitioner, Workplace English, and AI for Managers, run on an LMS with single sign-on and SCIM sync.
What training do IT and GCC teams need most?
Work in a GCC or IT services firm is delivered to colleagues and clients in other countries, often by engineers who were promoted quickly. The training gaps follow from that.
| Need | Bodhih option | Company seat (ex GST) |
|---|---|---|
| Engineers building RAG, agents and evaluation | LLM Engineering (Level 3) | ₹52,000 |
| Analysts and developers new to machine learning | Applied AI/ML Practitioner (Level 2, Python) | ₹24,000 |
| Non-coding staff who need an AI baseline | AI/ML Foundations (Level 1) | ₹7,500 |
| Clear English on client calls and email | Workplace English | ₹3,999 |
| Tech leads stepping into management | AI for Managers | ₹6,499 |
| HR, finance and sales functions in the centre | AI for HR, AI for Finance, AI for Sales | ₹6,499 each |
How does LLM Engineering fit engineering teams?
LLM Engineering is about 45 hours over 70 days: five modules on retrieval-augmented generation, agents and evaluation, a six-week capstone with checkpoints, a recorded viva with two evaluators, a mock and an exam taken under exam conditions. It suits engineers who already write production code and need to ship LLM features their clients can trust.
Engineers without machine-learning background can start with Applied AI/ML Practitioner: eight code-along modules, two labs, an SME-reviewed project and an exam.
How does Workplace English help with global clients?
Workplace English measures how much a listener catches, how much effort they spend and how actionable written messages are, then trains against those measures with 572 practice units. It never coaches accent, has no exam and issues no credential. It is re-measured at the end and at 90 days.
- Stand-ups and status calls with onshore teams
- Escalation and incident emails that say what happens next
- Client demos and walkthroughs
- Written updates for senior stakeholders abroad
What should a GCC look for in an LMS?
Large centres need identity integration and separate spaces for each business unit or parent-company function. The Bodhih LMS offers single sign-on through OpenID Connect (Entra ID, Okta, Google Workspace), SCIM 2.0 sync including deactivation, branches with their own admins, SCORM 1.2 and 2004, and an API on the Scale plan. Enterprise adds data residency, LTI and an SLA.
Who delivers classroom training for IT teams?
In-person programmes are delivered by Bodhih Training (bodhih.com), which lists teams at Microsoft, SAP Ariba and HP among its clients. Bodhih Training has city pages for classroom delivery in Bengaluru, Hyderabad, Pune, Chennai and other cities.
Courses that fit
LLM Engineering course
Level 3 for engineers who have shipped: RAG, agents, evaluation, production and governance, proved by a capstone, a viva and an exam.
AI course · onlineApplied AI/ML Practitioner course
Level 2: hands-on machine learning and LLM applications in Python, proved by two labs, a reviewed project and an exam.
AI course · onlineAI/ML Foundations course
An examined, working understanding of AI and machine learning. No coding.
English at workWorkplace English course
Spoken and written English for work: be understood on calls, in stand-ups and in email. Measured before and after, never on your accent.
AI course · onlineAI for Managers course
For first-time and new people managers: run your team’s week with an AI assistant, and keep every decision about a person your own.
Related reading
Plan training for your centre
Tell us your headcount by role. We will suggest tracks for engineers, client-facing staff and new managers, with a seat quote.
Questions people ask next
Which AI course suits software engineers?
Engineers who already build software and want to ship LLM features should take LLM Engineering, which covers retrieval-augmented generation, agents and evaluation with a six-week capstone. Engineers new to machine learning should start with Applied AI/ML Practitioner, a 35-hour Python course with labs and a reviewed project.
Does Workplace English work for engineers on client calls?
Yes. It focuses on how much a listener catches and how hard they have to work, which is what matters on a status call with an onshore team. It does not coach accent and has no exam. Each learner submits one real piece of work, such as a client email.
How do we train tech leads who have just become managers?
AI for Managers is a 16-hour online course in which new managers build eight work products on their own team, including a delegation pack, a 1:1 and coaching kit and a performance review pack. It ends in a proctored exam and a verifiable credential.
Can the LMS connect to our parent company’s identity provider?
Yes. Single sign-on uses OpenID Connect with Entra ID, Okta or Google Workspace, and one company can connect several providers, which helps when a centre uses both a local and a parent-company directory. SCIM 2.0 sync is included from the Scale plan.
What does it cost to train a GCC engineering team in LLM engineering?
LLM Engineering costs ₹52,000 per company seat plus GST, against a list price of ₹64,999. A team of ten comes to ₹5,20,000 plus GST. The course runs about 45 hours over 70 days, so engineers can continue delivery work alongside it.
Can each business unit in the centre have its own learning portal?
Yes. Branches and sub-portals give each business unit or parent-company function its own address, look and admins on one contract. Growth includes three branches, Scale fifteen and Enterprise unlimited.
Are the AI/ML exams proctored?
The AI/ML Levels 1 to 3 end in exams taken under exam conditions, and Level 3 adds a recorded viva with two evaluators. The five Applied AI courses, such as AI for Managers, end in a proctored certification exam. All credentials are verifiable by link.