Make people feel respected — and be remembered for the right reasons.
Business Etiquette & Professional Presence trains professionals to prepare confident introductions, check cultural and organisational norms without stereotypes, handle meetings, business meals and networking, write clear and courteous email and messages, build strong video and hybrid presence, and handle gifts, confidentiality and mistakes with discretion. Built on the POISE Model with a running case and a client-day simulation.
- Three-sentence introductions and getting names right
- Check norms with real people — no national stereotypes
- Business lunch and networking simulation
- Rewrite casual emails and fix your video set-up
Business Etiquette & Professional Presence Trainer Toolkit by Bodhih Training — built on programmes delivered to 2,000+ companies since 2008.
The workshop is on the calendar. The material isn’t.
Unwritten rules
Nobody explained them.
Casual channels
WhatsApp, emoji and camera-off calls with clients.
Small slips, big impressions
Trust lost on details.
Picture the evening before your programme.
Participants audit their presence, practise introductions, build context cards, run a lunch and networking simulation, rewrite emails, practise on video, handle gifts and mistakes, and complete a client-day simulation.
What you will deliver
A complete design, sequenced and timed — so every session has a purpose and every activity lands.
- Framework
- The POISE Model
- Versions
- 1-day or 2-day
- Running case
- Karan at Marwell Consulting (fictional)
Why Presence and Etiquette Still Matter
What professional presence is (and isn’t), how impressions form, etiquette as respect and predictability, inclusion.
First Impressions and Personal Presentation
Punctuality, greetings and introductions, names and titles, dress codes, body language, small talk.
Reading the Context: Culture, Hierarchy and Norms
Checking norms instead of assuming, hierarchy and formality, time, directness, cross-cultural and cross-generational differences.
Meetings, Meals and Networking
Arriving, seating, contributing, business meals, dietary and religious considerations, networking events, follow-up.
Professional Email, Messaging and Phone
Subject lines, structure, tone, reply-all, chat and WhatsApp boundaries, phone and voicemail, response times.
Virtual and Hybrid Presence
Camera, sound and background, joining and speaking up, chat etiquette, hybrid fairness, recording consent.
Trust, Discretion and Difficult Moments
Confidentiality, gifts and hospitality, social media, apologising for mistakes, handling rudeness, boundaries.
Capstone: The Client Day
A simulated client day with feedback and a personal plan.
Everything for the room. Nothing left to build.
Unlocks the moment you pay. Until then, here is exactly what you will be downloading.
To deliver
- Facilitator Guide with worked examples
- Slide Deck (34 slides) + simple backup deck
- Virtual Delivery Guide
For participants
- Workbook with 8 artefacts and the running case
- Pre-Work
- Role-Play Pack — 8 scenarios + 12 challenge cards
- Case Studies — 7 cases with analysis
- Quick Reference Cards
To measure
- Assessment Instruments (30 MCQs + 6 T/F with rationales)
- Feedback Form
- Certificate
To design & sell
- Training Design Document
- Marketing Toolkit
What your participants will be able to do
Designed for client-facing and early-career professionals; sales, service and consulting teams and people moving into more visible roles.
- Introduce yourself and others confidently
- Check norms without stereotypes
- Handle meetings, meals and networking
- Write clear, courteous messages
- Build strong video presence
- Handle gifts and confidentiality
- Recover graciously from mistakes
Walk in with data. Walk out with proof.
Trainers who measure before and after design sharper sessions — and get rebooked. AssessAll, our sister assessment platform, has assessments that sit naturally alongside this programme.
Walk in knowing where every participant starts.
Pair Business Etiquette & Professional Presence with an AssessAll assessment. Participants take it before the workshop, so you can tune the emphasis to the room; they retake it afterwards, so you can show the client what actually moved. Better-targeted sessions, and evidence that wins the next booking.
- Executive Presence & CommunicationView assessment ↗
- Business Email Tone and Etiquette AssessmentView assessment ↗
- Professional Business EnglishView assessment ↗
Nothing quite fits? Create your own assessment on AssessAll, or ask the AssessAll team to build one around this programme’s objectives for you.
That is the design work already done for you — research, session plans, slides, activities and assessments. Spend it facilitating, selling your next programme, or simply switching off.
The honest comparison
| Building it yourself | This toolkit | |
|---|---|---|
| Approach | Rigid rules | Respect and checking norms |
| Channels | In person only | Email, chat, phone and video |
| Inclusion | Stereotypes | Individuals first |
Made for people who stand at the front of the room
Graduate programmes
Professional basics from day one.
Client-facing promotions
Ready for client work faster.
Global teams
Respectful cross-cultural working.
18 years in real training rooms, packaged for yours.
Bodhih Training has designed and delivered corporate programmes since 2008 — for first-time managers, sales teams, leadership cohorts and whole organisations. These toolkits are that reach, distilled: the structures, activities and materials that hold up in front of real participants, written so another trainer can pick them up and deliver with confidence.
Three steps from here to the room
- STEP 1
Buy in two minutes
Name, email, pay with UPI, card or netbanking. No account to create.
- STEP 2
Download instantly
Your download page opens at once, and a permanent link lands in your inbox.
- STEP 3
Brand it and deliver
Every file is editable Word or PowerPoint. Add your logo, your examples, and run it.
Help your people come across as confident, respectful and reliable.
Download the complete programme today.
Licensed to the buyer to deliver this programme to their own participants and clients, in person or online, and to adapt and brand the material. Reselling or redistributing the files is not permitted.
The rest of the Bodhih family, when you need it
Make the workshop last beyond the room
A workshop is two days; the behaviour change takes months. Jobulary turns assessment evidence into a focused individual development plan (IDP) — a few quarterly objectives built on real work, re-measured honestly. Give every Business Etiquette & Professional Presence participant a plan to carry forward.
IDPs are launching soon — the working demo is free to explore now, no sign-up.
Rather have us deliver it?
If you want Business Etiquette & Professional Presence run for your organisation by Bodhih Training’s own facilitators — in person, live virtual or blended, customised to your context — we deliver it end to end.
solutions@bodhih.com · +91 99000 11601. Building your own facilitation skills? See Bodhih’s Train the Trainer certification.
What buyers say
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Business Etiquette & Professional Presence toolkit — FAQs
Already bought? Resend my linkIs this old-fashioned etiquette?
No — it is modern professional presence across in-person, email, messaging and video, based on respect and inclusion.
Does it teach national stereotypes?
No — participants learn to check norms with real people and treat cultural information as questions.
Does it cover appearance?
It covers dress codes as context to check, never comments on bodies or identity.
Who is it for?
Client-facing staff, graduates and anyone moving into a more visible role.
Is there a short version?
Yes — a one-day core covers introductions, meetings, writing and video.
Can it be delivered online?
Yes — video presence practice works especially well online.
What exactly do I get in the Business Etiquette & Professional Presence trainer toolkit?
14 editable files: Training Design Document, Facilitator Guide, Slide Deck — Simple Backup, Slide Deck — Main, Virtual Delivery Guide, Participant Workbook, Pre-Work Material, Case Studies, Role-Play Scenario Pack, Quick Reference Cards, Assessment Instruments, Participant Feedback Form, Certificate Template, Marketing Toolkit. Word and PowerPoint formats, so you can add your own branding and examples — and a single ZIP to download everything at once.
How much does the Business Etiquette & Professional Presence toolkit cost?
₹2,999 including 18% GST for buyers in India, or $29 for buyers outside India. One-time payment, no subscription, with an automatic invoice.
How and when do I receive the files?
Immediately. Your download page opens the moment payment succeeds, and a permanent download link is emailed to you. The link works from any device without a password.
Can I deliver this programme to my clients and put my own logo on it?
Licensed to the buyer to deliver this programme to their own participants and clients, in person or online, and to adapt and brand the material. Reselling or redistributing the files is not permitted.
How can I measure what participants learn in Business Etiquette & Professional Presence?
The toolkit includes its own assessment instruments and feedback form. For a scored pre- and post-workshop measure, pair it with an assessment from AssessAll, Bodhih's sister assessment platform — for example Executive Presence & Communication or Business Email Tone and Etiquette Assessment. If nothing fits, you can build your own assessment on AssessAll or ask the AssessAll team to create one for you.
Can Bodhih Training deliver the Business Etiquette & Professional Presence programme for my organisation?
Yes. Bodhih Training (bodhih.com) can facilitate the programme in person, live virtual or blended, customised to your context. Contact solutions@bodhih.com or +91 99000 11601.
How long is the programme?
1–2 days · in-person or virtual. The facilitator guide shows how to run it as designed, and the virtual delivery guide adapts it for online sessions.