Teach leaders what to do when the conversation is already heating up — with two days of real scenario practice.
Conflict Resolution Strategies is a coaching-style, 16-hour programme with seven frameworks, more than 12 live scenarios and a 90-day development plan. Facilitator guide, slides, workbook, scenario pack, observation checklists and pre/post assessment — written by Bodhih Training, ready to deliver.
- 2 days · 16 contact hours — Day 1 builds the foundation, Day 2 applies it
- Seven memorable frameworks: CALM, HEAR, BRIDGE, ICEBERG and SCOPE, plus active listening and a team climate audit
- Over 60% of time in structured scenario practice, with live observation checklists
- Pre/post self-assessment and a 90-day Personal Conflict Resolution Development Plan built in
- Builds psychological safety first — participants never have to share more than they are ready to
Conflict Resolution Strategies Trainer Toolkit by Bodhih Training — built on programmes delivered to 2,000+ companies since 2008.
The workshop is on the calendar. The material isn’t.
Conflict styles quizzes, then nothing
Many conflict workshops stop at a styles inventory and a discussion. Leaders go back to avoiding the hard conversation because they never practised having it.
Scenarios take ages to write well
Good conflict role plays need believable characters, escalating tension and clear debriefs. Writing more than a dozen of them is weeks of work before you have designed a single session.
A sensitive topic to facilitate
Conflict work can feel confrontational for some cultures. You need a design that builds safety first and builds courage gradually.
Picture the evening before your programme.
Picture Day 1, 'The Foundation'. You start with early conflict signals and the CALM technique, and your participants practise de-escalating a situation before it becomes a crisis. By mid-morning they are working through the HEAR model on a difficult conversation they have been putting off.
Active listening and empathy in conflict follow, and then the BRIDGE model, where one participant mediates between two colleagues in role. Every scenario, observation checklist and debrief question is ready in your Facilitator Guide.
Day 2, 'The Application', moves from reacting to preventing. ICEBERG helps them negotiate from interests rather than positions, the team climate audit reveals the conflict that has gone underground, and SCOPE turns feedback into a prevention tool. The day ends with a 90-day development plan, calendar commitments and an accountability partner.
You'll notice how quickly participants stop asking 'how do I avoid this?' and start asking 'how do I handle this well?'
What you will deliver
A complete design, sequenced and timed — so every session has a purpose and every activity lands.
- Length
- 2 days · 16 contact hours
- Frameworks
- CALM, HEAR, BRIDGE, ICEBERG, SCOPE and more
- Practice
- 12+ live scenarios, over 60% practice
- Assessment
- Pre/post self-assessment + observation checklists
- Group size
- Ideal 12–18, max 20
- Formats
- In-person, virtual option
De-escalation and early conflict signalsDay 1
The CALM technique for cooling a situation before it becomes a crisis.
Difficult conversations — the HEAR modelDay 1
A structure for the conversation leaders keep postponing.
Active listening and empathy in conflictDay 1
Hearing what is really being said when emotions are high.
Mediation skills — the BRIDGE modelDay 1
Helping two people in conflict reach a workable agreement.
Interest-based negotiation — the ICEBERG modelDay 2
Moving beneath positions to the interests that drive them.
Preventing conflict — team cultureDay 2
A team climate audit and the habits that surface tension early.
Feedback as conflict prevention — SCOPEDay 2
Using feedback to resolve issues while they are still small.
Integration — the 90-day development planDay 2
Commitments, calendar dates and an accountability partner.
Everything for the room. Nothing left to build.
Unlocks the moment you pay. Until then, here is exactly what you will be downloading.
What your participants will be able to do
Designed for team leads, supervisors, senior officers and emerging leaders; leaders with 0–3 years in a people leadership role and groups of 12–18 participants (maximum 20), including technical teams.
- Spot early conflict signals and de-escalate with the CALM technique
- Hold difficult conversations with structure and confidence using HEAR
- Listen with empathy when emotions are running high
- Mediate between two parties using the BRIDGE model
- Negotiate from interests, not positions, with ICEBERG
- Audit team climate and prevent conflict from going underground
- Use SCOPE feedback to address issues before they escalate
- Leave with a 90-day development plan and an accountability partner
Walk in with data. Walk out with proof.
Trainers who measure before and after design sharper sessions — and get rebooked. AssessAll, our sister assessment platform, has assessments that sit naturally alongside this programme.
Walk in knowing where every participant starts.
Pair Conflict Resolution Strategies with an AssessAll assessment. Participants take it before the workshop, so you can tune the emphasis to the room; they retake it afterwards, so you can show the client what actually moved. Better-targeted sessions, and evidence that wins the next booking.
- Conflict Navigation & ResolutionView assessment ↗
- Disagreement and Negotiation Approach Profile for Work and Personal ConversationsView assessment ↗
- Perspective Accuracy Assessment for Everyday DisagreementsView assessment ↗
Nothing quite fits? Create your own assessment on AssessAll, or ask the AssessAll team to build one around this programme’s objectives for you.
That is the design work already done for you — research, session plans, slides, activities and assessments. Spend it facilitating, selling your next programme, or simply switching off.
The honest comparison
| Building it yourself | This toolkit | |
|---|---|---|
| Time to a deliverable programme | 60–120 hours of design | Ready today |
| Session plan with timings | Built from scratch | Included, minute by minute |
| Activities, role plays, cases | Hunted down one by one | Written for this programme |
| Assessment and feedback | Often skipped | Instruments and forms included |
| Virtual delivery version | A second project | Guide included |
| Cost | Your weekends | One payment |
Made for people who stand at the front of the room
First-line leader programmes
Give new team leads a structured, practice-heavy conflict module that fits into any leadership journey.
Technical and high-stakes teams
Replace heated positional arguments with structured, interest-based dialogue in engineering, operations or project teams.
HR-led early resolution
Equip leaders to resolve issues early, reducing the load on formal HR processes.
18 years in real training rooms, packaged for yours.
Bodhih Training has designed and delivered corporate programmes since 2008 — for first-time managers, sales teams, leadership cohorts and whole organisations. These toolkits are that reach, distilled: the structures, activities and materials that hold up in front of real participants, written so another trainer can pick them up and deliver with confidence.
Three steps from here to the room
- STEP 1
Buy in two minutes
Name, email, pay with UPI, card or netbanking. No account to create.
- STEP 2
Download instantly
Your download page opens at once, and a permanent link lands in your inbox.
- STEP 3
Brand it and deliver
Every file is editable Word or PowerPoint. Add your logo, your examples, and run it.
Less avoiding. More resolving.
Seven frameworks and more than a dozen scenarios are ready to download. Brand them, step into the room, and give your leaders the practice they have been missing.
Licensed to the buyer to deliver this programme to their own participants and clients, in person or online, and to adapt and brand the material. Reselling or redistributing the files is not permitted.
The rest of the Bodhih family, when you need it
Make the workshop last beyond the room
A workshop is two days; the behaviour change takes months. Jobulary turns assessment evidence into a focused individual development plan (IDP) — a few quarterly objectives built on real work, re-measured honestly. Give every Conflict Resolution Strategies participant a plan to carry forward.
IDPs are launching soon — the working demo is free to explore now, no sign-up.
Rather have us deliver it?
If you want Conflict Resolution Strategies run for your organisation by Bodhih Training’s own facilitators — in person, live virtual or blended, customised to your context — we deliver it end to end.
solutions@bodhih.com · +91 99000 11601. Building your own facilitation skills? See Bodhih’s Train the Trainer certification.
Which conflict resolution models does this training use?
Seven practical frameworks: CALM for de-escalation, HEAR for difficult conversations, active listening and empathy, BRIDGE for mediation, ICEBERG for interest-based negotiation, a team climate audit for prevention, and SCOPE for feedback as prevention.
Is conflict resolution training suitable for cultures that avoid confrontation?
Yes. The design establishes psychological safety before any conflict content, never requires participants to share more than they are ready to, and builds the courage for difficult conversations gradually.
Why does conflict resolution matter for team performance?
The toolkit's business case cites Google's Project Aristotle, which found psychological safety to be the strongest predictor of team performance — and constructive conflict handling by the leader is central to creating it.
What exactly do I get in the Conflict Resolution Strategies trainer toolkit?
14 editable files: Training Design Document, Facilitator Guide, Slide Deck — Simple Backup, Slide Deck — Main, Virtual Delivery Guide, Participant Workbook, Pre-Work Material, Case Studies, Role-Play Scenario Pack, Quick Reference Cards, Assessment Instruments, Participant Feedback Form, Certificate Template, Marketing Toolkit. Word and PowerPoint formats, so you can add your own branding and examples — and a single ZIP to download everything at once.
How much does the Conflict Resolution Strategies toolkit cost?
₹2,999 including 18% GST for buyers in India, or $29 for buyers outside India. One-time payment, no subscription, with an automatic invoice.
How and when do I receive the files?
Immediately. Your download page opens the moment payment succeeds, and a permanent download link is emailed to you. The link works from any device without a password.
Can I deliver this programme to my clients and put my own logo on it?
Licensed to the buyer to deliver this programme to their own participants and clients, in person or online, and to adapt and brand the material. Reselling or redistributing the files is not permitted.